How can we help?
Most answers are below. If yours is not, send a message and a person replies within 24 hours.
11 answers shown
How is the board ranked?
Only by the amount paid. A listing's place is its total: everything paid for it since it was last listed. The largest total holds #1, and when two totals are equal, the startup that listed first is placed higher. Quality, traffic and our opinion play no part. StartupThrone is a paid advertising ranking, and every listing is an advertisement by the startup that paid for it.
What does a place cost?
Each payment is any whole number of rupees from ₹49 to ₹5,00,000. Prices are final, with any GST that applies included: what you see is what you pay. To pass a listing, your total has to be higher than its total. You pay by UPI, card, netbanking or wallet through Cashfree Payments, and you enter card and UPI details on Cashfree's pages, never ours. No account is needed.
How long does a listing stay on the board?
30 days after its last payment. Every payment extends it to 30 days from that day. When it expires it leaves the board. A payment after that lists it again, but the total starts again from that payment: the old total does not come back.
Can I raise a listing, or someone else's?
Yes. Anyone can pay any amount for any listing on the board, and it adds to that listing's total. Raising also extends how long it stays. If you gave an email address, we tell you when your listing is passed while it is inside the top 10, at most once every half hour.
Why is my website link not showing yet?
Your name, pitch and logo show as soon as the payment is confirmed. The website link shows only after a moderator checks it, usually within a few hours. If it is not approved, the link stays hidden and the logo comes down with it, but your paid name, pitch and place remain. That is not a reason for a refund. If you gave an email address, we email you the decision.
My listing was refused before I paid. Was I charged?
No. Automated checks look at the text, the website address and signs of brand impersonation before payment, and a refused listing is never charged. Check the content rules and try again with a listing that follows them.
Can I get a refund?
If a moderator removes a listing for breaking the content rules, every payment for it is refunded in full, automatically, to the original payment method, usually within 5 to 7 working days. A payment taken twice, or a charge for a listing that never appeared because of our fault, is refunded too. Otherwise there are no refunds once a listing is shown: being passed by someone who paid more is how the ranking works.
Where is my invoice?
Every paid order gets a numbered invoice. It is on the payment confirmation page you see after paying, where you can print it or save it as a PDF. If you lost it, send us a message below with the listing and roughly when you paid, and we resend it.
How do I report a listing?
Open the listing's page, choose "Report this listing" and say what is wrong. You do not need an account. We keep only a keyed hash of your network address that changes every day, to stop duplicate reports, and nothing in it identifies you. A moderator reviews every report. A listing removed for breaking the rules is refunded to whoever paid for it.
How do I stop emails?
Use the stop link at the bottom of any email we send. One click stops all emails to that address. We only email you at all if you gave an address when listing.
How do I see, correct or delete my data?
Send us a message below, or write to the Grievance Officer, and ask for access to, correction of, or erasure of your personal data, such as the email you gave for a listing. Invoices and payment records stay for 8 years, as India's GST and income-tax rules require.
Talk to a person
You can also email support@startupthrone.com. Formal complaints go to the Grievance Officer, who resolves them within 15 days.
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