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StartupThrone

Grievance Officer

Something wrong that Help could not fix? Our Grievance Officer acknowledges every complaint within 24 hours and resolves it within 15 days.

Last updated

1. Grievance Officer

Name
Tejas Mane
Email
grievance@startupthrone.com
Postal address
Tejas Mane, Infocity, Gandhinagar 382007, Gujarat, India

2. What you can raise

  • A listing on StartupThrone that you believe is unlawful, harmful, misleading, infringes your trademark or impersonates you or your company.
  • A moderator's decision about your own listing, its website link or its logo that you want reviewed.
  • A problem with a payment, refund or invoice that Help did not resolve.
  • Requests about your personal data under the DPDP Act, including access, correction, erasure and nomination.
  • Court or government orders about content on StartupThrone.

3. How to raise it

Email the Grievance Officer with:

  • your name and an email address for our reply (nobody needs an account);
  • if it is about your own listing or payment, the invoice number, or the email address you gave when listing;
  • the link to the listing or page concerned;
  • what is wrong and what outcome you want;
  • for legal complaints, the law or right you rely on and any supporting documents.

For everyday questions, Help is usually faster.

4. How quickly we respond

  • We acknowledge your complaint within 24 hours.
  • We resolve it within 15 days of receipt.
  • Complaints about content that exposes someone's private areas, shows them in sexual acts or impersonates them in such content are acted on within 24 hours, as the IT Rules 2021 require.
  • Court and government orders are acted on as the law requires.

5. If you are not satisfied

Tell the Grievance Officer and a different, senior person will review it. For personal data complaints you may then approach the Data Protection Board of India. You may also approach the Grievance Appellate Committee under the IT Rules, or a consumer commission.